1. How do you handle installation and technical support?
Complete documents and installation manuals are delivered with the equipment. We provide remote technical support via email and video. If required, technicians can be dispatched to the job site to assist you.
2. What is the guarantee for spare parts?
We provide free vulnerable parts within the shipping container. For any quality-related damage within 13 months of the B/L date, we provide free new replacements after confirmation.
3. What kind of packaging do you use for export?
Standard export packages consist of secure wooden boxes and professional bundles to ensure the equipment remains safe during transit.
4. What are the accepted payment terms?
We primarily accept T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit).
5. How long is the delivery lead time?
Delivery typically takes 20-30 working days after contract signing and deposit receipt. The main loading ports are Foshan and Guangzhou, China.
6. Can the elevator specifications be customized?
Yes, our elevators support various speeds (up to 3.0m/s), capacities (up to 2000kg), and aesthetic designs for car walls and ceilings to meet specific project requirements.