❓ Frequently Asked Questions
What are your terms of packing?
Generally, we pack our goods in solid wood cases. If you have a legally registered patent, we can pack the goods in your branded boxes after receiving your authorization letters.
What are your terms of delivery?
We offer multiple delivery terms including EXW, FOB, CFR, and CIF to suit your logistics requirements.
How long is the typical delivery time?
Generally, it takes 25 to 30 days after the specification and drawing are confirmed and the advance payment is received.
Do you test the equipment before delivery?
Yes, we perform rigorous testing. For elevators, we assemble the cabin and door operators. For escalators and moving walks, we run them for 72 hours and provide test pictures before shipping.
How do you ensure a long-term business relationship?
We maintain high quality and competitive pricing to ensure our customers benefit. We treat every customer as a friend and conduct business with sincerity regardless of their origin.
What power supply is required for the moving walk?
Our standard power supply is 380V at 50Hz or 60Hz, suitable for most public traffic infrastructure needs.
Ascom Elevator
