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Frequently Asked Questions
What are your standard packing terms?
We generally pack our goods in solid wood cases. For clients with legally registered patents, we can provide branded packaging upon receiving proper authorization letters.
Which delivery terms do you support?
We support standard international trade terms including EXW, FOB, CFR, and CIF.
How long is the typical delivery lead time?
Typically, delivery takes 25 to 30 days once the escalator or elevator specifications and drawings are confirmed and the advance payment is received.
Do you perform testing before shipping?
Yes, all units undergo rigorous testing. Escalators are run for 72 hours continuously before delivery. We provide test photos and documentation for your review.
How do you ensure long-term business relationships?
We prioritize customer benefit by maintaining high quality and competitive pricing. We treat every client as a partner and friend, regardless of their location.
What materials are used for the steps?
Steps are typically made of high-quality Stainless Steel or Aluminum, with Aluminum being the standard choice for outdoor installations.
Ascom Elevator
