?
Frequently Asked Questions
1. How do you provide installation and technical support?
Complete documentation, including installation manuals, is delivered with the equipment. We offer remote support via email and video. If required, technicians can be dispatched to the job site to assist with installation.
2. What is your policy on spare parts and guarantees?
We provide free vulnerable parts within the shipping container. We offer a 13-month guarantee from the B/L date; any parts damaged due to quality issues will be replaced free of charge after confirmation.
3. What type of packaging is used for international shipping?
Our standard export packaging consists of robust wooden cases and secure bundles to ensure the equipment remains protected during transit.
4. What are your standard payment terms?
We generally accept T/T at sight or L/C for our transactions.
5. What is the typical delivery timeframe for an order?
Standard delivery takes approximately 20-30 working days after the contract is signed and the deposit is received. Specific times may vary between 15-45 days depending on customization.
6. Can the escalator specifications be customized for specific projects?
Yes, our equipment is highly customizable. We can adjust the slope angle, step width, and materials (stainless steel or aluminum) to meet the requirements of malls, airports, or subways.