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Frequently Asked Questions
What are your terms of packing?
Generally, we pack our goods in solid wood cases. If you have a legally registered patent, we can pack the goods in your branded boxes after receiving your authorization letters.
What are your terms of delivery?
We support EXW, FOB, CFR, and CIF delivery terms.
How about your delivery time?
Generally, it takes 25 to 30 days after you confirm the elevator (or escalator) specifications and drawings, and after we receive your advance payment.
Do you test all your goods before delivery?
Yes. For elevators, we assemble the cabin, cabin frame, and door operator for testing. For escalators, we perform a 72-hour test run before delivery. We will also provide test pictures for your review.
How do you ensure a long-term business relationship?
We maintain high quality and competitive pricing to ensure our customers benefit. We respect every customer as a friend and sincerely conduct business regardless of their origin.
What after-sales support is available?
We provide comprehensive online technical support and onsite installation guidance to ensure smooth operation of your equipment.
Ascom Elevator
