Frequently Asked Questions
How can I obtain a quotation?
Please send us an inquiry with your detailed specifications. We typically respond within 1 hour with a comprehensive quote.
What information is needed for a whole elevator price?
We require the loading capacity (e.g., kg or persons), number of floors/stops, rated speed, and whether it requires a machine room or not.
What details are required for spare parts inquiries?
Please provide the brand name, a clear photo of the part (including the data plate/specs), and the required order quantity.
What are your standard packaging procedures?
All parts are packed into standard exported plywood boxes. A 20' container is usually sufficient for one 10-stop lift unit.
How is installation and maintenance handled?
We usually work through local agents. If no agent is available, we can provide installation assistance or train your team for long-term cooperation.
What are the available payment and trade terms?
We support various trade terms including FOB, CFR, CIF, and DDU. Payments can be made via T/T, L/C, Western Union, or Credit Card.