❓ Frequently Asked Questions
Q1: Are you a manufacturer or trader?
A1: We have been producing scaffolding since 2020 and have specialized departments for production and quality management.
Q2: Do you require a minimum order quantity (MOQ)?
A2: We welcome sample orders. Our MOQ is highly flexible to meet different project needs.
Q3: How do you ensure product quality?
A3: We utilize a dedicated quality control team and hold multiple certifications. All orders undergo rigorous testing before shipment, and we provide video inspections for verification.
Q4: What are the shipping options available?
A4: We support various transportation modes and standard trade terms including CIF, DDP, DDU, and FOB to suit your requirements.
Q5: How is your after-sales service structured?
A5: We have a professional after-sales team providing responses within 6 hours. Different warranty terms are offered based on the specific model ordered.
Q6: What is the typical lead time for orders?
A6: Standard lead time is usually around 7-15 days. Larger or specialized orders may vary based on the model and quantity; please consult with us for a specific timeline.