Frequently Asked Questions
Is the elevator stable and safe?
With over 10 years of production experience and serving customers in 20+ countries, our products are qualified with ISO9001, CE/EN81, EAC, and KC. We use international famous brand components to ensure premium safety levels.
How do you handle installation and maintenance?
We cooperate with professional elevator installation companies in more than 20 countries. We continuously expand our partner network to ensure customers enjoy high-quality local after-sales service.
Are there safety systems to prevent sudden dropping?
Our elevators feature 6 lines of protection located in the machine room, doors, and shaft bottom. The protection system activates automatically if any issue is detected, preventing accidents when properly maintained.
What certifications do your elevators hold?
We are fully qualified with CE/EN81, EAC/CU-TR, KC, and TUV certificates, ensuring your investment is fully protected and meets international standards.
Can the elevator be customized for small shafts?
Yes, we specialize in professional solutions for very small shafts for the overseas market, offering flexible designs including machine roomless (MRL) options.
What is the standard warranty period?
We provide a 2-year free guarantee for our elevator systems, covering major components and providing peace of mind for our global clients.