Frequently Asked Questions
What are the delivery terms and production time?
Production typically starts upon receipt of a 30% advance payment. The standard production period is within 30 days from the date of order confirmation and technical drawing approval.
How is the final price determined?
Due to the high level of customization for freight elevators, the final price varies based on specifications such as loading capacity, number of floors, and material choices.
What are the accepted terms of payment?
We accept T/T and L/C at sight. Usually, a 30% T/T advanced payment is required with the order, and the remaining 70% T/T is due before shipping.
How is the equipment packed for export?
All elevator components are packed using Ply-Wood cases, which is the standard requirement for export packing to ensure safety during transit.
What is the quality guarantee period?
We provide a quality guarantee of two years from the date of handover or 18 months from the date of delivery, whichever comes earlier.
Can the load capacity and size be customized?
Yes, the freight elevators are fully customizable. We can adjust the load capacity (from 1000kg to 6000kg) and cabin dimensions to fit your specific building requirements.