Frequently Asked Questions
1. How is the installation and technical support handled?
Complete installation manuals are delivered with the equipment. We provide remote technical support via email, video, and instant messaging. If required, on-site technical assistance can be arranged.
2. What is the warranty and spare parts policy?
We provide essential vulnerable parts for free with the initial shipment. All quality-related issues are covered by a 13-month guarantee from the date of the Bill of Lading, during which we will provide free replacements.
3. What kind of packaging is used for shipping?
All products are packed in standard export-grade wooden cases and bundles to ensure maximum protection during international transit.
4. What are the standard payment terms?
We generally accept T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit) for our transactions.
5. What is the typical delivery timeframe?
The delivery time usually ranges from 20 to 30 working days once the contract is signed and the deposit is received.
6. Can the elevator specifications be customized?
Yes, we offer customized solutions for load capacity, speed, car dimensions, and interior finishes to meet specific warehouse or factory requirements.